Succinctly put, conflict is energy. How you transform that energy into action is a choice. Misunderstanding, on the other hand, is usually due to a lack of curiosity. We will explore how to turn difficult conversations into poignant pockets of possibility, so that conflict, through well-crafted conversation, doesn't deter your mission but rather strengthens it. In this webinar, we will go over basic tools and concepts (such as NLP, shame-based words to avoid, and how to neutralize a heated exchange) to learn how to transform conflict with both empathy and strength. Before the seminar, please write down some questions on navigating conflict to bring to the session.
